Echo Support
Need help? Email us and we’ll get back to you, usually within 1–2 business days.
Frequently asked
How do I delete my account?
Open the menu in the app and choose Delete account. You’ll confirm by typing
DELETE and your password. This permanently removes your account and all your data and cannot be
undone.
I forgot my password.
Contact [email protected] and we’ll help you reset it. Note that, because
your chats are encrypted with a key tied to your password, a password reset by us starts a fresh encryption
key — older encrypted chats may no longer be readable.
How do subscriptions work?
Plans are purchased and managed on our website. The mobile app gives you the assistant’s functionality on
your existing account; to change or cancel a plan, use the billing portal where you subscribed.
Is my data private?
Your stored chats are encrypted at rest, and we don’t sell your data. See our
Privacy Policy for the full detail.
Legal: Privacy Policy · Terms of Service
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