Refund Policy

Last updated: April 2026

Annual Plans — 14-Day Money-Back Guarantee

If you purchase an annual license and it's not right for your store, contact us within 14 days for a full refund. No questions asked.

Monthly Plans

Monthly subscriptions can be cancelled at any time. Your access continues until the end of the current billing period. We don't refund partial months, but you'll never be charged again after cancellation.

Technical Issues

If we're unable to resolve a technical issue that prevents you from using the product on your store, we'll issue a full refund regardless of how long you've been a customer. We don't want your money if our product doesn't work for you.

How to Request a Refund

• Email [email protected] with your license key and the reason for the refund
• We'll process refunds within 3-5 business days
• Refunds are issued to the original payment method via Stripe

After a Refund

Once a refund is processed, your license will be deactivated and Pro features will stop loading on your store. Your store will continue to work normally — it simply reverts to the free tier. Nothing breaks.

Abuse

We reserve the right to decline refund requests if there's evidence of abuse (e.g. repeated purchase-and-refund cycles, or redistribution of Pro code).

Questions?

Email us at [email protected] — we typically respond within 24 hours.

SH Group FZE LLC trading as SH Tech. United Arab Emirates.